Rights as a Consumer – The Australian Consumer Law (brought into effect 1st January 2011) is national legislation and gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for.
Promotions & Vouchers –
We often run promotions through our email newsletter, or via our social media networks, such as Facebook and Instagram. These can be ‘discount codes’ to be entered at the checkout on our e-store for a percentage or monetary value off your full order, or a specific item or set of items. These will be allocated a specific time frame for use, after which they will cease to be able to be applied to your purchase. You will be made aware of the specific end date at the same time you are notified of the promotion.
We cannot extend promotion time frames for individuals who simply missed out, but don’t worry – if you are connected to us via Facebook and Instagram, and are signed up to our Newsletter, you will see we often have promotions running for those that follow our label closely enough!
Conditions for the redemption of promotional/discount and credit vouchers –
Please be aware that we often have in store promotions that differ from our online promotions. Feel free to take advantage of either one if you live in or are visiting the Brisbane city area. We generally cannot offer individuals a store or online promotion where the purchase is not conducted in same sphere, except in extenuating circumstances, which will be determined on a case basis.
Your satisfaction is important to us, so at SALLYROSE, we are happy to provide an exchange, credit voucher or full refund on any full-priced garments you purchase, as long as:
- The item/s are returned in an unworn, resalable condition with original swing tag attached, and any product packaging intact.
- Your order must be returned within 7 days for Australian domestic orders, and for international orders.
You will need to contact email@example.com prior to returning your order to obtain a Return Authorisation number (RA). Strictly, NO RETURNS will be accepted without an RA. Returns must be received at SALLYROSE WAREHOUSE within one week of RA number being given.
Please provide your original invoice, or invoice number, and your RA number on a slip of paper enclosed in the return parcel.
For returns on Australian domestic orders, please include a self-addressed AusPost Express Post envelope in your return. Alternatively, we will contact you to arrange shipping payment either by direct debit or credit card.
Other terms and conditions about returns please see our EXCHANGE & RETURN POLICY.
Order Cancellation –
No cancellation fees apply.
If you have simply changed your mind about your purchase, and:
– You have not received a Shipping Confirmation email
Please contact us firstname.lastname@example.org ASAP or by phone on (07) 3274 1325 so we can arrange cancellation and refund of your order before it is shipped. We will need to ask you some basic questions including order details to confirm your identity before processing.
– You have received a Shipping Confirmation email
Please email or phone us ASAP to arrange an RA number as indicated above in the ‘Returns’ section. In these cases, we will need to wait until the parcel arrives at the address nominated on the original purchase order. The customer will foot the bill for both send and return shipping.
All refunds will be applied only to the credit card or Paypal account by which the original purchase was made.
Our price is based on AUSTRALIA DOLLARS, if you see other currency rather than AUSTRALIA DOLLARS, it may occur different price everyday because of a floating international exchange rate.
PREMONITION places great value on our customer satisfaction. You may CONTACT US at any time if you have any questions, inquiries or feedback about our products or services.
We will attempt to get in touch with you as soon as reasonably possible.
In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, email copies of any relevant invoice or order number. Should you not have received any response from us within 5 Business Days, please make further enquiries. In some rare cases, emails may have redirected into our spam filters, or our correspondence may otherwise not have reached you.